Our Approach

We have a set of beliefs about how consultants should work in order to deliver greatest value to
clients, and about the ideal characteristics of the client-consultant relationship:

1. The best-designed improvements and strategies fail if there is not ownership within your organisation - so we emphasise involving clients’ staff in ways that foster understanding, acceptance, ownership and commitment

2. We typically work closely with the one or two individuals who have responsibility for the issue in question, and/or we participate in collaborative project teams

3. We can either undertake a complete stand-alone project or undertake specific agreed elements of a project, and additionally play the dual roles of “expert advisor” and “external sounding board” where there is an internal project manager and/or project team

4. We design projects to be a valuable learning experience for the client’s project team members

5. Where appropriate, we involve client’s staff beyond the immediate project team (but we recognise their availability is likely to be constrained)

6. Simple solutions are usually the most likely to succeed - so we emphasise finding the most efficient, easy solutions. Unlike large consultancies, we are not driven by the need to maximise man-days work on each project in order to keep teams of junior staff occupied, nor do we seek to justify our work by making projects unnecessarily complex

7. Our work is totally transparent. Our client knows at every point exactly what we are doing and the costs involved.